BREAST & BODY CLINIC COSMETIC SURGERY COMPLAINTS POLICY
We are sorry you are dissatisfied with the service you have received from BREAST & BODY CLINIC . We always endeavour to deliver the highest standards of care in a caring and supportive manner. We take all feedback and complaints seriously and aim to rectify all situations where we have fallen short of the standards expected of us.
If you are not fully happy with the service you have received from Breast & Body clinic and wish to express your dissatisfaction without making a formal complaint, please email: firstname.lastname@example.org including your full name and contact details or call us on: +44 7595 628745
We will try and resolve any issues as soon as we are able and will use your feedback to improve the level of service we provide in the future. We aim to resolve most problems easily and quickly, often at the time they are raised.
If you wish to make a complaint, please do so as soon as possible as this gives us the best opportunity to achieve a satisfactory outcome. However, you may make a complaint up to twelve months after the event or after discovering there is something you are dissatisfied with and wish to complain about. You should address your complaint in writing to Manchester Office Pall Mall Clinic, 61 King Street, Manchester, M2 4PD providing as much detail as possible about what it is you are dissatisfied with.
COMPLAINING ON BEHALF OF SOMEONE ELSE
We adhere strictly to the rules of medical confidentiality. If you are not the patient, and are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be required unless they are incapable (for example due to illness or infirmity) of providing this. A link to our Third Party Consent form may be found at the end of this policy.
WHAT WE WILL DO
The Complaint Manager will acknowledge your complaint within 2 working days of receipt and will aim to have fully investigated within 20 working days of receipt. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to provide you with a full response. When we look in to your complaint, we will investigate the circumstances, suggest an appropriate resolution, and take steps to ensure the problem does not arise again.
If we have been unable to resolve your complaint, you will be given the option to appeal the initial decision. If your appeal is not upheld, we recommend you either contact the Citizens Advice Bureau or take legal advice